Terms of service

1. Definitions

“Workspace”: the separate environment dedicated to the Customer within the Service. “Users”: the people the Customer invites to the Workspace. “Customer Data”: all data and documents the Customer or its Users enter into the Service, including data about its clients and policies.

“Plan”: the subscription level the Customer chooses and its associated limits (number of users, active policies and storage).

2. Account and users

The information you provide when signing up must be accurate and complete. The Customer is responsible for keeping passwords confidential and for all activity carried out through its Users' accounts.

The Workspace owner sets Users' roles and permissions and must revoke access for anyone no longer authorized to work on Customer Data.

3. Free trial and subscription

A 14-day free trial with every feature is available without payment details. At the end of the trial a paid Plan is required to continue.

Subscriptions are monthly or yearly, paid in advance in Egyptian pounds, and renew automatically unless the Customer cancels before the end of the cycle. Taxes required by law may be added.

We may change prices with at least 30 days' prior notice, effective from the next billing cycle. Amounts paid are non-refundable unless the law provides otherwise.

If payment is late or the trial ends without a subscription, the Workspace may become read-only for a grace period and access may then be suspended, with the data retained as described in section 9.

4. Data ownership

Customer Data belongs entirely to the Customer. The Customer grants us a limited license to host and process this data only as needed to provide, support and secure the Service.

The Customer is responsible for the lawfulness of the data it enters and for obtaining any consents required from its clients under Egypt's Personal Data Protection Law No. 151 of 2020 and any other applicable legislation.

5. Hosting and backups

The Service and its data are hosted on servers of cloud providers we contract with, which may be located inside or outside Egypt. We require these providers to meet appropriate security and confidentiality standards.

We back up the database daily and keep backups for a limited period to restore from failures. Backups do not replace the Customer regularly exporting its important reports.

6. Confidentiality

Each party will keep confidential any non-public information it receives from the other party and use it only for the purposes of these terms.

Our staff access Customer Data only when necessary to provide support, fix a fault or at the Customer's request, and only as far as needed.

7. Acceptable use

The Customer will not use the Service for any activity that breaks the law or the rules of the Financial Regulatory Authority, to send spam, or to store harmful or infringing content.

It is prohibited to attempt to access other companies' data, to test the Service for vulnerabilities without written permission, to resell the Service, or to place unusual load on it that affects other users.

We may suspend an account immediately for a serious breach of this section, informing the Customer of the reason.

8. Availability and support

We use reasonable efforts to keep the Service available around the clock, with scheduled maintenance announced in advance where possible. We do not guarantee the Service will be uninterrupted or error-free.

Support is provided in Arabic and English at the level included in the Plan. Enterprise plans may include a separate service level agreement.

9. Termination and data export

The Customer may cancel at any time; cancellation takes effect at the end of the paid billing cycle.

For 30 days after the subscription ends or is terminated, the Customer may export its reports and request a full copy of its data in a machine-readable format. After that period we may permanently delete the data; it is removed from backups as their normal retention cycle expires.

We may terminate the Service for a material breach of these terms that is not remedied within 14 days of notice to the Customer.

10. Limitation of liability

The Service is provided “as is”. Waseet is a business management tool and does not provide insurance, legal or accounting advice; the Customer remains responsible for the accuracy of policies, calculations and decisions based on them.

To the extent permitted by law, we are not liable for indirect or consequential damages, lost profits or lost clients, and our total liability will not exceed the amounts the Customer paid in the twelve months before the claim.

11. Changes to these terms

We may update these terms from time to time. We will notify the Customer of any material change by email or in the Service a reasonable time before it takes effect; continued use after that date means acceptance.

12. Governing law

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction over any dispute arising from them, after first trying to settle it amicably within 30 days.

If the Arabic and English versions of these terms differ, the Arabic version prevails.